Terms & Conditions

Welcome to VELENTIA. By accessing or using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions apply to all visitors, users, and customers of VELENTIA. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after changes constitutes your acceptance of the revised terms.

2. Products

All our products are designed and sold by VELENTIA. We make every effort to display product colours and designs as accurately as possible. However, actual colours may vary slightly due to screen settings and print processes. We reserve the right to discontinue any product at any time.

3. Orders & Payments

By placing an order, you confirm that you are legally capable of entering into a binding contract and that all information provided is accurate. We accept major payment methods available at checkout. Prices are listed exclusive of applicable sales tax, which will be calculated and added at checkout where required. International orders may be subject to import duties and taxes levied by the destination country, which are the responsibility of the customer.

4. Shipping & Delivery

We ship worldwide. Delivery timelines are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances. VELENTIA is not liable for delays caused by third-party logistics partners or customs processing. Please refer to our Shipping Policy for detailed information.

5. Returns & Exchanges

We want you to love what you wear. If you're not satisfied with your purchase, you may request a return or exchange within 30 days of delivery, provided the item is unworn, unwashed, and in its original packaging with tags intact. Sale items are non-returnable. Please refer to our Return Policy for full details.

6. Intellectual Property

All content on this website — including designs, graphics, logos, and text — is the exclusive property of VELENTIA and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

VELENTIA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the specific order in question.

8. Governing Law

These Terms & Conditions are governed by the laws of the United States. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United States.

9. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us at hello@houseofvelentia.com.