Shipping Policy

At VELENTIA, we work hard to get your order to you as quickly as possible, wherever you are in the world. Here's everything you need to know about how we ship.

Where We Ship

We ship worldwide. Delivery timelines and charges may vary based on your destination.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timelines

Shipping Method	Estimated Delivery Time
Standard Shipping	15–20 business days
Express Shipping	6–8 business days

Delivery timelines are estimates and may vary due to courier delays, customs clearance, weather conditions, or other unforeseen circumstances.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping fee.

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track your shipment in real time. You can also reach out to us at hello@houseofvelentia.com with your order number for shipping updates.

Delayed or Lost Shipments

If your order hasn't arrived within the estimated delivery window, please contact us at hello@houseofvelentia.com. We will coordinate with our logistics partner to resolve the issue promptly. VELENTIA is not responsible for delays caused by third-party courier services or customs processing, but we will do our best to assist you.

Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier may attempt re-delivery or return the package to us. In such cases, re-shipping charges may apply. Please ensure your delivery address and contact details are accurate at the time of placing your order.

Contact Us

For any shipping-related queries, write to us at hello@houseofvelentia.com. We're happy to help!